Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"d826cb1ef3172e3acd89f0f756f5beb03a364bd6_lout","branding":{"id":"3","key":"phg","name":"Portal Help Guide","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Search ","sharedPortalName":"DNS.Business","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Search ","sharedPortalName":"DNS.Business","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Search the knowledge base...","sharedPortalName":"Registry Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#2f2456","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cea51c37-8f16-4051-9929-5a005cc7cede/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTQzZjNhNy1mNzk2LTQwYjgtYTE4Yi05MmQ2NDcwN2Y5N2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNlYTUxYzM3LThmMTYtNDA1MS05OTI5LTVhMDA1Y2M3Y2VkZSI6WyJyZWFkIl19LCJleHAiOjE3NzA3MTI0MTksIm5iZiI6MTc3MDcxMTgxOX0.QD5JJ0JOmgqR2c1F2dadOxc7GiISOK96nQOKZh-b0YI&client=8543f3a7-f796-40b8-a18b-92d64707f97d&height=300&mode=fit","bannerMediaApiFileId":"cea51c37-8f16-4051-9929-5a005cc7cede","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#2e2354","topBarTextColor":"#fffbfb","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"phg","projectId":10125,"serviceDeskId":3,"name":"Portal Help Guide","description":"<p>Support for Portal users where DNS is the Registry Service Provider.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"12","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10634,"iconUrl":"https://dnsbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10634","groups":[4],"key":""},{"id":"14","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10647,"iconUrl":"https://dnsbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[4],"key":""},{"id":"19","name":"Portal","descriptionHtml":"","callToAction":"Portal","introHtml":"","icon":10648,"iconUrl":"https://dnsbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10648","groups":[5,6,7,8,9,10],"key":""},{"id":"13","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10639,"iconUrl":"https://dnsbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10639","groups":[4],"key":""},{"id":"16","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10643,"iconUrl":"https://dnsbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10643","groups":[4],"key":""},{"id":"17","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10633,"iconUrl":"https://dnsbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[4],"key":""},{"id":"18","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10637,"iconUrl":"https://dnsbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[4],"key":""},{"id":"11","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10618,"iconUrl":"https://dnsbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10618","groups":[4],"key":""},{"id":"15","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10625,"iconUrl":"https://dnsbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10625","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"},{"id":10,"name":"Domain Name Issue"},{"id":9,"name":"Web-Rar (Domain Manager)"},{"id":5,"name":"Account Setup"},{"id":6,"name":"Billing Enquiry"},{"id":7,"name":"Integration Setup"},{"id":8,"name":"User Setup"}],"orderMapping":{"5":[19],"10":[19],"9":[19],"8":[19],"7":[19],"6":[19],"4":[11,12,13,14,16,17,18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4b8a3cca-2049-3d52-8c08-5349449747a2","appLinkName":"System Confluence","appLinkUrl":"https://dnsbusiness.atlassian.net/wiki","spaceKey":"DNSUM","spaceName":"DNS Portal User Manual","spaceUrl":"https://dnsbusiness.atlassian.net/wiki/spaces/DNSUM","isServer":false},"labels":[],"projectKey":"PHG","serviceDeskId":3,"kbLinkDomainURLs":["https://dnsbusiness.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PHG","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTQzZjNhNy1mNzk2LTQwYjgtYTE4Yi05MmQ2NDcwN2Y5N2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEyNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3MTMwMTksIm5iZiI6MTc3MDcxMTgxOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.fpoWxK68y6fn8H4x6KfpbNVy9UYrOCSixVgtMo4Hxq0","targetCollection":"upload-project-10125","endpointUrl":"https://api.media.atlassian.com","clientId":"8543f3a7-f796-40b8-a18b-92d64707f97d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"e9f7075f-d76b-48b1-af41-fcd0d06632d8","name":"Account","description":"Setting up and managing Portal account information.","categoryUrl":"https://dnsbusiness.atlassian.net/servicedesk/customer/portal/3/topic/e9f7075f-d76b-48b1-af41-fcd0d06632d8","createdAt":"1639026480599"},{"id":"0701ea88-5109-4121-8547-896ce5c88543","name":"Billing","description":"Make payments and view all financial information.","categoryUrl":"https://dnsbusiness.atlassian.net/servicedesk/customer/portal/3/topic/0701ea88-5109-4121-8547-896ce5c88543","lastUpdated":"1644998032225","createdAt":"1639026571531"},{"id":"2cfdedf4-958f-4521-aba5-e386bad642ca","name":"Users","description":"You can have multiple users setup with access to a Portal account.","categoryUrl":"https://dnsbusiness.atlassian.net/servicedesk/customer/portal/3/topic/2cfdedf4-958f-4521-aba5-e386bad642ca","lastUpdated":"1639026588321","createdAt":"1639026255720"},{"id":"c9c99b80-6704-409d-9eba-554b611207f6","name":"Integration","description":"Onboarding and management of your OT&E and Live credentials for connecting to a supported Registry system.","categoryUrl":"https://dnsbusiness.atlassian.net/servicedesk/customer/portal/3/topic/c9c99b80-6704-409d-9eba-554b611207f6","createdAt":"1639026741665"},{"id":"7707d9ac-f802-40e9-b690-9f67aca0e2c9","name":"Web-Rar","description":"The Web-RAR (Web Registrar) function allows a user to manage all domains registered to that account.","categoryUrl":"https://dnsbusiness.atlassian.net/servicedesk/customer/portal/3/topic/7707d9ac-f802-40e9-b690-9f67aca0e2c9","lastUpdated":"1639034217673","createdAt":"1638440090513"},{"id":"028a523d-d44e-4e4a-8258-cfae84f28443","name":"Registry Lock","description":"Submit lock or unlock requests for any ZACR or Registry Africa domains.","categoryUrl":"https://dnsbusiness.atlassian.net/servicedesk/customer/portal/3/topic/028a523d-d44e-4e4a-8258-cfae84f28443","lastUpdated":"1644811638246","createdAt":"1639033538691"},{"id":"7d76ea54-5ed3-46e6-9ae6-6dde104d2644","name":"Technical Info for gTLDs","description":"This includes information about EPP commands, OT&E, DNSSEC, SSL, etc. for the 4 African gTLDs.","categoryUrl":"https://dnsbusiness.atlassian.net/servicedesk/customer/portal/3/topic/7d76ea54-5ed3-46e6-9ae6-6dde104d2644","lastUpdated":"1655180504099","createdAt":"1653882343550"},{"id":"6f107eb0-6ca3-4834-975c-3119be9fd081","name":"Technical Info for ZA SLDs","description":"This includes information about EPP commands, OT&E, DNSSEC, SSL, etc. for the 4 ZACR SLDs.","categoryUrl":"https://dnsbusiness.atlassian.net/servicedesk/customer/portal/3/topic/6f107eb0-6ca3-4834-975c-3119be9fd081","lastUpdated":"1655181319170","createdAt":"1655181272428"},{"id":"33fd1bb7-7210-4e3b-a420-0befec6df431","name":"General","description":"General info which does not fit within a specific category.","categoryUrl":"https://dnsbusiness.atlassian.net/servicedesk/customer/portal/3/topic/33fd1bb7-7210-4e3b-a420-0befec6df431","createdAt":"1657171568428"}]}},"sharedPortal":{"name":"DNS.Business","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://dnsbusiness.atlassian.net/wiki","kbLinkDomainURLs":["https://dnsbusiness.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}