{"xsrfToken":"22db1780c3dbc9a42938f283879e36c1b7b42dc9_lout","branding":{"id":"3","key":"phg","name":"Portal Help Guide","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Search ","sharedPortalName":"DNS.Business","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Search ","sharedPortalName":"DNS.Business","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Search ","sharedPortalName":"DNS.Business","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#193e73","helpCenterTitleColor":"#edebeb","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"phg","projectId":10125,"serviceDeskId":3,"name":"Portal Help Guide","description":"<p>Support for Portal users where DNS is the Registry Service Provider.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"12","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10634,"iconUrl":"https://dnsbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10634","groups":[4],"key":""},{"id":"14","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10647,"iconUrl":"https://dnsbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[4],"key":""},{"id":"19","name":"Portal","descriptionHtml":"","callToAction":"Portal","introHtml":"","icon":10648,"iconUrl":"https://dnsbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10648","groups":[5,6,7,8,9,10],"key":""},{"id":"13","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10639,"iconUrl":"https://dnsbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10639","groups":[4],"key":""},{"id":"16","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10643,"iconUrl":"https://dnsbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10643","groups":[4],"key":""},{"id":"17","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10633,"iconUrl":"https://dnsbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[4],"key":""},{"id":"18","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10637,"iconUrl":"https://dnsbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[4],"key":""},{"id":"11","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10618,"iconUrl":"https://dnsbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10618","groups":[4],"key":""},{"id":"15","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10625,"iconUrl":"https://dnsbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10625","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"},{"id":10,"name":"Domain Name Issue"},{"id":9,"name":"Web-Rar (Domain Manager)"},{"id":5,"name":"Account Setup"},{"id":6,"name":"Billing Enquiry"},{"id":7,"name":"Integration Setup"},{"id":8,"name":"User Setup"}],"orderMapping":{"5":[19],"10":[19],"9":[19],"8":[19],"7":[19],"6":[19],"4":[11,12,13,14,16,17,18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4b8a3cca-2049-3d52-8c08-5349449747a2","appLinkName":"System Confluence","appLinkUrl":"https://dnsbusiness.atlassian.net/wiki","spaceKey":"DNSUM","spaceName":"DNS Portal User Manual","spaceUrl":"https://dnsbusiness.atlassian.net/wiki/spaces/DNSUM","isServer":false},"labels":[],"projectKey":"PHG","serviceDeskId":3,"kbLinkDomainURLs":["https://dnsbusiness.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PHG","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTQzZjNhNy1mNzk2LTQwYjgtYTE4Yi05MmQ2NDcwN2Y5N2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEyNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY3NzE5NzEsIm5iZiI6MTc0Njc3MDc3MX0.bELKKOFwfvZgglkcMtymqs373xblYhfFQsUiu9a5N9s","targetCollection":"upload-project-10125","endpointUrl":"https://api.media.atlassian.com","clientId":"8543f3a7-f796-40b8-a18b-92d64707f97d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"e9f7075f-d76b-48b1-af41-fcd0d06632d8","name":"Account","description":"Setting up and managing Portal account information.","categoryUrl":"https://dnsbusiness.atlassian.net/servicedesk/customer/portal/3/topic/e9f7075f-d76b-48b1-af41-fcd0d06632d8","createdAt":"1639026480599"},{"id":"0701ea88-5109-4121-8547-896ce5c88543","name":"Billing","description":"Make payments and view all financial information.","categoryUrl":"https://dnsbusiness.atlassian.net/servicedesk/customer/portal/3/topic/0701ea88-5109-4121-8547-896ce5c88543","lastUpdated":"1644998032225","createdAt":"1639026571531"},{"id":"2cfdedf4-958f-4521-aba5-e386bad642ca","name":"Users","description":"You can have multiple users setup with access to a Portal account.","categoryUrl":"https://dnsbusiness.atlassian.net/servicedesk/customer/portal/3/topic/2cfdedf4-958f-4521-aba5-e386bad642ca","lastUpdated":"1639026588321","createdAt":"1639026255720"},{"id":"c9c99b80-6704-409d-9eba-554b611207f6","name":"Integration","description":"Onboarding and management of your OT&E and Live credentials for connecting to a supported Registry system.","categoryUrl":"https://dnsbusiness.atlassian.net/servicedesk/customer/portal/3/topic/c9c99b80-6704-409d-9eba-554b611207f6","createdAt":"1639026741665"},{"id":"7707d9ac-f802-40e9-b690-9f67aca0e2c9","name":"Web-Rar","description":"The Web-RAR (Web Registrar) function allows a user to manage all domains registered to that account.","categoryUrl":"https://dnsbusiness.atlassian.net/servicedesk/customer/portal/3/topic/7707d9ac-f802-40e9-b690-9f67aca0e2c9","lastUpdated":"1639034217673","createdAt":"1638440090513"},{"id":"028a523d-d44e-4e4a-8258-cfae84f28443","name":"Registry Lock","description":"Submit lock or unlock requests for any ZACR or Registry Africa domains.","categoryUrl":"https://dnsbusiness.atlassian.net/servicedesk/customer/portal/3/topic/028a523d-d44e-4e4a-8258-cfae84f28443","lastUpdated":"1644811638246","createdAt":"1639033538691"},{"id":"7d76ea54-5ed3-46e6-9ae6-6dde104d2644","name":"Technical Info for gTLDs","description":"This includes information about EPP commands, OT&E, DNSSEC, SSL, etc. for the 4 African gTLDs.","categoryUrl":"https://dnsbusiness.atlassian.net/servicedesk/customer/portal/3/topic/7d76ea54-5ed3-46e6-9ae6-6dde104d2644","lastUpdated":"1655180504099","createdAt":"1653882343550"},{"id":"6f107eb0-6ca3-4834-975c-3119be9fd081","name":"Technical Info for ZA SLDs","description":"This includes information about EPP commands, OT&E, DNSSEC, SSL, etc. for the 4 ZACR SLDs.","categoryUrl":"https://dnsbusiness.atlassian.net/servicedesk/customer/portal/3/topic/6f107eb0-6ca3-4834-975c-3119be9fd081","lastUpdated":"1655181319170","createdAt":"1655181272428"},{"id":"33fd1bb7-7210-4e3b-a420-0befec6df431","name":"General","description":"General info which does not fit within a specific category.","categoryUrl":"https://dnsbusiness.atlassian.net/servicedesk/customer/portal/3/topic/33fd1bb7-7210-4e3b-a420-0befec6df431","createdAt":"1657171568428"}]}},"sharedPortal":{"name":"DNS.Business","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://dnsbusiness.atlassian.net/wiki","kbLinkDomainURLs":["https://dnsbusiness.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}